Payment & Cancellation Policy
Last updated: March 2026
This platform is designed for Digital Nomads staying 30 days or longer. Because bookings are often made months in advance, we use a staged payment schedule to protect both guests and hosts. Please read this policy carefully before submitting a booking request.
Payment Schedule
When a host or admin confirms your booking, your saved card is charged according to how far your check-in date is at the moment of confirmation:
| Days until check-in at approval | Amount charged immediately |
|---|---|
| More than 60 days | 20% deposit |
| 30 – 60 days | 50% of total |
| 14 – 30 days | 75% of total |
| Less than 14 days | 100% of total |
Automatic Milestone Charges
For long-advance bookings, the remaining balance is collected automatically as your check-in date approaches. The milestones are:
- 60 days before check-in — balance topped up to 50% of total cost
- 30 days before check-in — balance topped up to 75% of total cost
- 14 days before check-in — full 100% of total cost collected
Each milestone charge only collects the difference between what has already been paid and the new threshold — you are never charged more than the total booking amount.
Cancellation & Refund Rules
If you need to cancel your booking, the refund depends on how far in advance you cancel relative to your check-in date:
| Days until check-in at cancellation | Refund |
|---|---|
| More than 60 days | 100% of amount paid |
| 30 – 60 days | 50% of total booking cost |
| 14 – 30 days | 25% of total booking cost |
| Less than 14 days | No refund |
Refunds are processed to the original payment method and typically appear within 5–10 business days depending on your bank.
Short-Stay Bookings (under 30 days)
Short stays are an exception on this platform and require individual review. If a short-stay request is approved, the full amount (100%) is charged immediately upon confirmation, regardless of how far in advance the booking was made.
Exceptional Circumstances
Hosts and administrators may apply discretionary full or partial refunds in exceptional circumstances — for example, serious illness, family emergencies, or unforeseen property issues. These are handled on a case-by-case basis and are not guaranteed. Please contact us as early as possible if your situation changes.
How to Cancel
To cancel a booking:
- Go to your Bookings page and use the Cancel button on the relevant booking, or
- Send a message to your host via the Messages section explaining your situation.
Cancellation requests are processed by the host or admin. The applicable refund tier is calculated based on the date and time your cancellation is confirmed.
Questions about this policy? Contact us at info@arken.pro.